1. How do I place an order?

(1) New orders can be placed through e-mail, postal mail, couriers, or fax with clear information of quantity, size, colors, and other specs, such as material, backing, accessories attachments, and border finish, and artwork or existing samples.
For color reference, click here to view our colors selections.
(2) Repeat orders may be placed via fax, or e-mail. We keep a physical sample and a digitizing file of each order you placed with us, and a complete up-to-date order history for each customer in our computer system. We can easily locate the file of your previous orders as long as you provide us your previous PO number or Peiyork’s previous Sales Order number, which shows on the previous invoices or sales order confirmation.

2. How do I know my orders have been processed?

We will email or fax you a Sales Order confirmation / Performa Invoice after the order is entered into our computer. For rush orders, we will contact you as soon as we receive your orders to go through the details and confirm the price and ship date.

3. What formats of graphic files can you open?

We are able to open all common formats of graphic files, such as cdr, freehand, ai, eps, pdf, jpeg, gif, bmp, tiff, and more. And, we can expand compressed files such as zip and sit.

4. Can you work from my digitized file?

Yes, we can if you can send it in dst format. However, we might need to make adjustments to better fit our machine setup and the material we use.

5. What payment methods do you accept?

We take Visa, MasterCard, Discover card, Paypal, and T/T.
For customer in the United States, company checks and money order are also accepted.

6. What is your normal production time?

Our normal production time is 2~3 weeks. Different cases or different products require different production time. Feel free to send the design for us to estimate. Rush service might be available under certain circumstances.

7. If I have a new design and I could get you either:
      a) an art
      b) a tape
      c) a sample
      Which one of these is the most important to make new samples?

They are equally important because they serve different purposes:
Artwork - to show what the customer's originally idea, and we can also make improvement on the patch based on the artwork.
Tape - so we'll know the exact stitching direction, and it's the fastest way to duplicate a sample.
Sample - If there's any special colors or material to match, sample will be the best source.